Incident Investigation & Reporting
Root cause investigation methodology including 5 Whys and Fishbone analysis, with practical work on reporting, corrective action and communicating lessons learned.
Learning outcomes
- Understand the importance of reporting all incidents, including near-misses.
- Follow the established procedures for incident reporting.
- Conduct thorough incident investigations to identify root causes.
- Use investigation techniques such as "5 Whys" or Fishbone diagrams.
- Develop and implement corrective and preventive actions (CAPA).
- Document investigation findings and recommendations clearly.
- Communicate lessons learned from incidents to the workforce.
- Monitor the completion and effectiveness of corrective actions.
- Understand the legal and organizational requirements for incident reporting.
- Promote a "no-blame" culture to encourage open reporting.
Who should attend
All site personnel, supervisors, HSE officers and contractor staff
On completion
Global SPS certificate of training issued to each successful participant, with records retained for client and regulatory audit.
Where we deliver this course
We deliver the Incident Investigation & Reporting course at our training centre in Abidjan or directly on your site anywhere in Côte d'Ivoire and West Africa, in English or French, for groups of 6 to 16 participants. Courses follow international standards and are scheduled around your operation.
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Train your team with Global SPS
Tell us the number of participants, your preferred dates and location, and we will send you a tailored proposal.